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GyanamGuru Infrastructure Ticket Support Desk

Submit issues directly to our operations engineers.

SLA Operations Matrix

Priority 1 (P1) - Critical

Core Infrastructure Outage

Response: 15 Mins | Resolution: 4 Hours

Priority 2 (P2) - High

Degraded Performance

Response: 1 Hour | Resolution: 8 Hours

Priority 3 (P3) - Standard

Requests & Single Node Issues

Response: 4 Hours | Resolution: 24 Hours

Submit Engineering Support Ticket